Our mission and values

Our staff, customers, carers and families worked together to create our mission and values. They shape everything we do.

Our mission

Working with people to make choices, achieve goals and take control of their lives through high quality care, support and housing

A staff team working in one of our mental health services

Staff and customers from across the organisation worked together to create our mission and values.

Our values

Hear what our staff and customers have to say about our values and what they mean to them.

We are committed to excellence in everything we do. The success of our organisation and, crucially, the successes and outcomes of the people who use our services, depends on our ability to deliver consistently excellent services that exceed expectations.

We are aspirational – for our customers, staff and organisation. We aim high, seek out opportunities and do not shy away from the challenges we face. We believe in identifying, nurturing and developing potential and creating a culture of recognition and celebration across the organisation.

We know our organisation is stronger when we work in partnership with stakeholders, commissioners and crucially, customers. Partnership between staff and people who use our services informs and influences everything we do. Through working together at every level, customers and staff will together design and deliver flexible, personalised and better services.

We will be an organisation with a strong social purpose. We will be trusted by our commissioners and funders to deliver the services we say we will. We will behave with integrity and transparency. We will be trusted by our customers to deliver on our promises and by their loved ones to deliver safe and consistently high quality services.