Our vision mission and values

We consulted with staff, customers and our board about refreshing our mission, vision and values. People gave really valuable insight and we believe our mission and vision reflect the organisation we are today, as we move beyond our 50 year anniversary and onto our next chapter.

Our vision

Building better lives through social care and housing in local communities


Our mission

We co-design and deliver services that offer innovative social care
solutions and support people to thrive.

Staff and customers from across the organisation worked together to create our mission and values.

Our values

We believe in the importance of showing care and compassion to everyone we work with – customers, colleagues and partners.

We are mindful of people’s experiences, backgrounds and needs and treat people as individuals with dignity and respect.

We know that care and compassion helps to build connections, demonstrate empathy and improve service and customer outcomes.

We recognise, respect and celebrate differences across all Look Ahead staff, customers and partners.

We believe differences in backgrounds, experiences and perspectives makes our organisation stronger, and our services better.

We are trustworthy, behave with integrity and transparency and keep our promises.

We are committed to excellence in everything we do. We want our services to be the best they can be and our staff to be proud of the work they do.

We are not afraid to try new things or do things differently so we can keep on improving and meeting our customers’ needs.

We strive for consistent high-quality across everything we do.

Our organisation is stronger, and our services better, when we work in partnership – both internally and externally.

Partnership working between our staff, customers and local communities informs and influences everything we do.

Whether in our care and support services or our central teams, we work together as one-team towards our common mission and goals.