Annual Customer Survey 2021 – Open now!

At Look Ahead we want to know what you think about the services you receive – what we are doing well and what we could do better. This survey will help us to know if we are meeting your expectations.

Please spend a few minutes answering a few questions. You can fill out the survey 2 ways by either using:

  • The online survey below
  • A paper survey, including an easy read version and give to your Support Worker of Housing Officer. To find the downloads, please scroll to the bottom of this page.

The survey closes on Monday 11 October. Thank you for your feedback!

2021 Customer Feedback Survey

At Look Ahead we want to know what you think about the services you receive - what we are doing well and what we could do better. This survey will help us to know if we are meeting your expectations.
  • We need to know the area in which you live so we know where your feedback relates to. Please let us know your address and/or your postcode if you prefer:
  • MM slash DD slash YYYY
  • Please tick only one box per question

    Please tick one of the above.
  • Fill in your details below to be entered into the prize draw
  • Address
    Please tick if you would like to remain anonymous.
    Please tick if you would be interested in attending one of our regular customer focus groups or finding our more about how you can get involved in improving our services or selecting and recruiting our staff. If you have ticked please make sure you fill in your contact details above.

Privacy

If you do provide your name and contact details, we will keep the information in an identifiable form for three years. You can read Look Ahead’s own Privacy policy on our website.

In the context of this survey the lawful basis we rely on to process your contact details to gain your feedback is the legitimate interest that Look Ahead and our customers have in understanding how we can improve our services to better meet customer’s needs.

If you object to receiving such surveys, please email us at myinforequest@lookahead.org.uk setting out how this is affecting you.

You can find out more about your data protection rights on the Information Commissioner’s website: ico.org.uk/your-data-matters