Customer Satisfaction Survey 2024 – Open now!

At Look Ahead we want to know what you think about the services you receive – what we are doing well and what we could do better. This survey will help us to know if we are meeting your expectations.

We will follow up with any concerns raised within the survey via our policies and procedures, for example safeguarding and incident management.

  • You can get support to complete the survey by calling the Customer Contact Centre on 0333 010 4600.
  • The survey can be completed using the form at the bottom of this page. You can also print a version from this page, and access an easy read version if needed.
  • Please speak with your Support Worker or Housing Officer if you need help completing the survey

The survey closes on Monday 25th March 2024.

All submitted forms will be entered into a prize draw to win a £50 voucher.

2024 Customer Satisfaction Survey

We need to know the area in which you live so we know where your feedback relates to. Please let us know your address and/or your postcode if you prefer
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Please tick only one box per question

Taking everything into account, how satisfied are you with the overall quality of service you receive from Look Ahead?
How satisfied or dissatisfied are you that Look Ahead listens to your views and acts upon them?
How satisfied or dissatisfied are you that Look Ahead keeps you informed about things that matter to you?
To what extent do you agree or disagree with the following “Look Ahead treats me fairly and with respect”?
Have you made a complaint to Look Ahead in the last 12 months?
If yes, how satisfied or dissatisfied are you with Look Ahead’s approach to complaints handling?
Are you satisfied that Look Ahead provides inclusive and accessible services, information, and accommodation?


If you do provide your name and contact details, we will keep the information in an identifiable form for three years. You can read Look Ahead’s own Privacy policy on our website.

In the context of this survey the lawful basis we rely on to process your contact details to gain your feedback is the legitimate interest that Look Ahead and our customers have in understanding how we can improve our services to better meet customer’s needs.

If you object to receiving such surveys, please email us at setting out how this is affecting you.

You can find out more about your data protection rights on the Information Commissioner’s website: