Volunteer with Look Ahead

If you are looking for a way to make a difference during Covid-19, consider joining us by volunteering in a service near you

Volunteer and make a difference to people who need it the most

Our volunteers play a vital role in our work, particularly now. With the outbreak of Covid-19, our services are currently under immense pressure to maintain our high levels of care and support to the most vulnerable members of our society whilst adapting to our new, current way of living.

Look Ahead delivers care, support and accommodation services across 30 local authorities across London and the South East. There is likely a volunteering opportunity in your borough or even your neighborhood.


There are 5 different ways you can get involved:

  • Activities Volunteer – Planning, coordinating and holding activities with customers and assisting with smaller group activities whilst maintaining social distancing
  • Care and Support Volunteer – Undertaking supervised support work (depending on experience and skills)
  • Housing and Building Volunteer – Reception duty, health & safety checks, reporting maintenance repairs, voids inspections and coordinating and helping cleaning
  • Welfare Volunteer – Collect shopping and deliveries, collecting medication, going to the foodbank, delivering food in hostels and letter drops, calling unsupported customers in scattered stock and floating support services
  • Administrative Volunteer – Helping in Central Service office functions

If you are interested, email the Volunteering Team with:

  • Which volunteering role you wish to apply for
  • A current CV with telephone or email contact details
  • Indicate if you hold a valid ‘Enhanced DBS’ (we can get a DBS if you don’t have one)
  • Reference contact details including full name, email address and telephone number
  • Your availability (hours/days) you can volunteer
  • How you heard about our volunteering opportunities

For more information on Look Ahead’s broader volunteer opportunities, click on the following opportunities.

This programme allows customers, former customers and people with broad life experience to train to help others who many be struggling with similar issues. Peer mentors spend time in services and help with things like life skills training, taking people to appointments or generally just having a chat with customers.

This is our training programme for ex-customers or people with lived experience who support the organisation with things like training our staff and raising awareness externally of what we do (for example, some EBE attend new business pitches). The programme is great as it allows the EBE to access training and support which they in turn use to benefit Look Ahead and their own personal development.

We look for people who are able to use their experiences of using care and support services at Look Ahead or elsewhere to enhance the experiences of others. Quality checkers visit Look Ahead services for Quality audit visits once a week, speaking to customers and staff along with the other auditors or on their own, and feeding back to the quality team. They also sometimes work at central services helping to develop other tools for improving the experience of customers on the Quality visit days.

We currently have final-year psychotherapy and counselling students working in our services, building up work in placement hours, gaining invaluable experience and research opportunities, and providing an essential service to our customers.

We have a number of team challenges and often have company volunteers in our services who help us out with painting or gardening. We’ve had teams from large companies like Prudential and Deutschebank, groups from Action4London have done projects at several of our London services, and we always have things to do.

We welcome volunteers who want give their time to a values-led organisation and are committed to making a difference to the lives of our customers.

Current or former customers are encouraged to apply for our voluntary roles and we value the insights they can bring to our work.

Having a criminal record does not necessarily mean that you won’t be able to work for us but we do require all volunteers who will come into contact with our customers to complete a Disclosure and Barring Service (DBS) check.

We are proud that our volunteer group is as diverse as the customers we support. We are an equal opportunities organisation and do not discriminate against anyone because of protected characteristics such as age, disability, religion and sexual orientation.