Mental health

We know that individuals with all kinds of mental health needs can and do recover – this belief is crucial to how we support people.

Mental ill health affects one in four people at some stage in their lives, and people’s experiences vary greatly.

We design and deliver recovery-focused and person-centred services with our health partners. We support individuals to live in the community and keep moving forwards on their recovery journey.

Michellem, a customer in one of our mental health services

Our services

We are proud to be one of the largest providers of specialist mental health support services across London and the South East. Every year we support over 1200 people at all stages of the care pathway through a wide range of services including:

Our Crisis and Recovery Houses provide alternatives to acute hospital admission for individuals experiencing a crisis or relapse in their mental health. Delivered in partnership with clinical teams, they provide 24 hour short-term, intensive support, providing a credible community-based alternative to inpatient care.

Our rehabilitation and step-down accommodation-based services help people bridge the gap from in-patient, secure or care settings to living independently in their own homes. They often support people who have been living in institutions or out of borough, sometimes for several years.

We deliver forensic step-down services for individuals with high mental health needs and forensic histories who may be leaving secure or forensic care settings. Our expert and specialist teams deliver 24-hour accommodation-based safe and responsive services support in partnership with clinical teams and statutory agencies.

Our medication support teams provide one-to-one support to people in their own homes, helping  individuals to develop the awareness, skills and routines to manage their own medication needs. Our teams visit daily (sometimes more) to deliver, observe or administer medication, and work closely with clinical teams, stepping support up or down as customers’ needs change.

Most individuals we work with are helped within our supported housing services. This includes accommodation-based hostel and floating support services.

Different accommodation-based services offer different levels of support – from intensive 24 hour supported housing for those leaving care or hospital, to medium and low-level support where customers typically move on within two years. As a registered social landlord, we can provide these services in our own buildings or properties owned by others.

Our floating support services provide flexible support to people with mental health needs in their own homes, helping them to manage and maintain their tenancies and stay well, active and meaningfully involved living in their community.

Our approach

We have over 40 years experience of supporting people to make choices, take control and move forwards with their lives through our Look Ahead approach, providing services that are personalised, co-produced and delivered in partnership with health.

Across our mental health services we do this through our recovery approach, supporting each individual:

Tick icon As a whole person, with their own strengths, goals and aspirations

Tick icon With care and compassion, seeing beyond their clinical diagnosis

Tick icon To build their self-awareness, skills, resilience, confidence and hope

Tick icon To live a purposeful and satisfying life, that takes account of but is not limited by their needs or diagnosis

Tick icon To focus on physical as well as mental wellbeing through our Mind Body Matters programme


"Being at Look Ahead is the first time I have ever had any support for my mental health needs. It’s great to have staff that you can talk to who won’t judge you."

Read Lisa's story