2021 was another challenging year for Look Ahead and our sector as a whole. Our staff continued to go to beyond the call of duty to deliver services throughout the year.
It has certainty been a year we will all remember for a long time. As CEO of Look Ahead it is common that we say we are proud of staff, but this year the commitment has been outstanding. For me, the pandemic has really demonstrated the robustness of our business continuity plans. It has been a year of strength in partnership working as many of our existing partners, and new ones, came together to support our customers.
Highlights from the year
- 5982 customers supported across our learning disabilities, mental health, homelessness and complex needs, young people and care leavers services
- Expanded learning disability services into Essex with the acquisition of Kingswood Care Services Limited
- 92% of customers satisfied/very satisfied that staff listened, respected and encouraged them.
- 91% of services rated good or outstanding by internal quality management system.