STAIRs Publication Scheme

Welcome to Look Ahead’s STAIRS Publications Scheme.

The Social Tenant Access to Information Requirements (STAIRs), introduced by the Regulator of Social Housing, are designed to make it easier for social housing tenants to access information about their landlord, how it is performing, and how decisions are made.

This section brings together information about Look Ahead’s services, performance, governance, finances and our work with customers. We are committed to being open, transparent and accountable, and to providing information in a way that is clear, accessible and easy to find.

We will regularly update this page with the information we publish under STAIRS, helping customers, partners and other stakeholders better understand how we operate and how we are delivering safe, high-quality homes and services.

If you have any feedback on this page, or would like to raise an information request, email IG@lookahead.org.uk.

Published information

How Look Ahead is governed

Our Group Board is responsible for Look Ahead’s overall direction and for ensuring that we provide safe homes and good-quality services, manage our finances responsibly, and meet our legal and regulatory responsibilities.

The Board is supported by committees and a customer panel that examine particular areas of our work, challenge performance, and make recommendations or decisions within their agreed authority. The Board remains accountable for Look Ahead.

Audit and Risk Committee (ARC)

ARC checks how Look Ahead manages risks, financial reporting, and the controls that help us operate safely and responsibly. It oversees internal and external audit and checks that identified weaknesses are addressed.

Investment, Treasury and Asset Committee (ITAC)

ITAC oversees our borrowing, cash resources, and investment in properties. It examines how our assets perform and scrutinises significant property, investment, and treasury proposals before they are considered by the Board, where Board approval is required.

Quality and Safety Committee (QSC)

QSC checks the safety and quality of our care and support services, including safeguarding and outcomes for customers. It scrutinises performance, improvement actions, and compliance with relevant care, support, and social housing standards.

Exceptional Decisions Committee (EDC)

EDC can make urgent or exceptional decisions when it is not practical to convene the Board. Its powers are limited by its Terms of Reference and Look Ahead’s Scheme of Delegated Authority.

Nominations and Remuneration Committee (NRC)

NRC helps ensure that the Board has the skills and experience it needs. It oversees Board appointments, succession planning and effectiveness, as well as executive remuneration and senior leadership succession. Information about executive remuneration is included in our published annual financial statements.

Tenant and Landlord Panel (TALP)

TALP brings customer perspectives into scrutiny of our work as a landlord. It examines customer experience, housing service quality, and performance against the Consumer Standards, providing feedback and assurance to the Board.

Subsidiary Boards

Look Ahead’s subsidiary companies have their own Boards, which oversee those companies’ activities, finances, and responsibilities within the Group’s governance arrangements.

Membership and further information

Membership varies according to each committee’s, panel’s, or subsidiary Board’s Terms of Reference.

The full Terms of Reference explain each body’s responsibilities, membership, and decision-making powers and are available alongside this summary.

About us

Our Board and Executive Team

Coproduction and customer involvement strategy

Tenant consultation (Tenant and Landlord Panel)

Audited accounts and financial statements

Rent collection

Rent setting policy

Income collection

Service charges policy