We are currently experiencing issues with email and contact forms due to the ongoing global Microsoft outage. Please use our customer contact centre 0333 010 4600
You may have heard Microsoft is experiencing a global outage. This means our emails are down. You can still reach us by calling our Customer Contact Centre on 0333 010 4600 if you need to:
- Report a repair.
- Make a complaint.
- Tell us about something that is making you feel unsafe.
If you are a Look Ahead customer, or are supporting someone who is, this information is here to help.
Customer Handbook
Useful information for Look Ahead tenants and customers
Your Look Ahead Journey
Whether you’re new to Look Ahead, or supporting someone who is, having access to the right information can make all the difference.
Get involved
Learn how you can share your experience and make a difference
Repairs and Maintenance
Our Customer Contact Centre are here to help with your repair and maintenance requests
Condensation, Damp and Mould
Damp can cause mould on walls and furniture and cause wooden window frames to rot. It’s also unhealthy.
Building and Fire Safety
Fires can be dangerous, but by following some simple steps, we can all help to prevent them and stay safe.
Keeping People Safe
We're committed to safeguarding customers across all our services.
Complaints and feedback
Your feedback matters. Whether it’s a compliment, comment, or complaint, we want to hear from you.