With the increased spread of Coronavirus, this is a challenging time for all. As an organisation, we are following government advice and taking proactive measures to reduce the impact on both our customers and staff.
During local and national lockdowns, Look Ahead will continue to provide as many of our services to our customers as we can, including safeguarding, quality assurance, regulatory and building safety. For the most up to date government guidance, please visit https://www.gov.uk/coronavirus.
We will continue to update this page as the situation changes. Last updated 7th January 2021
Our staff are here to support you. So that we can continue to deliver safe services and appropriate advice, information and support we ask that you let your Support Worker or Housing Officer know the following:
- If you have symptoms associated with Coronavirus such as a high temperature and/or a new persistent cough and/or a loss of smell and/or taste.
- Are within a high risk group over 70, pregnant or have an underlying health condition
Our staff are still continuing to provide the same level of support or service to our customers. All welfare checks and estate visits will continue unless it is not safe to do so. In these circumstances, a member of staff will be in contact remotely via phone, text or video call if you’ve agreed its ok to do so.
All of our staff and contractors have been fully equipped with the latest Health and Safety guidance, training and appropriate Personal Protective Equipment (PPE). In our services, staff, customers, professional visitors, contractors and other permitted visitors will be asked to undertake safety measures such as social distancing and wearing a mask so that all can be safe.
All schemes have individual guidance around how visitors can safely visit the site to ensure it is Covid secure. Please speak to the service manager or a member of staff if you are unsure about the policy in your service.
Repairs and Maintenance
Look Ahead’s Head Office is currently closed as our landlord has requested that we do not open at the current time. Where possible, use local contact details to contact your local Support Worker or Housing Officer.
The customer contact centre and repairs team can be contacted using one of the following ways:
- Call our customer contact centre on 0333 010 4600
- Email email@example.com or
- Visit our website to request a repair
In order to protect customers, staff and household contacts from the risk of infection, we may ask for additional information when arranging repairs or any other services.
Outside of office hours you can notify us of emergency repairs by calling the customer contact centre on 0333 010 4600 and you will be asked to select option 1 which will put you directly through to our out of hours service.
For feedback and complaints, please contact firstname.lastname@example.org
If a member of staff or contractor needs to enter your home, they will take all necessary precautions to ensure you stay safe, including social distancing and wearing PPE.
The government is asking everyone to stay at home to stop the spread of the virus. There are things you can do to help reduce the risk of you and anyone you live with getting ill with Coronavirus.
- Wash your hands often for at least 20 seconds
- Cover your nose and mouth when you are unable to maintain social distancing
- Make space by staying at least 2 metres apart from others
For the latest government guidance on what you can do to prevent the spread of Coronavirus and for advice if you think you might be infected or at risk, please visit the NHS website.
If you have any general enquiries please contact us via email@example.com. For feedback and complaints, please contact us via firstname.lastname@example.org. We will continue to update this section of the site as the situation develops.