Look Ahead Coronavirus update

An update from Look Ahead regarding COVID-19

With the spread of Coronavirus, this is a challenging time for all. As an organisation, we are following government advice and taking proactive measures to reduce the impact on both staff and customers. For the most up to date government guidance, please visit https://www.gov.uk/coronavirus.

We will continue to update this page as the situation changes. Last updated 12th October 2020

Your Support

Our staff are here to support you. Please let support staff know so they can provide you with the appropriate advice, information and support.

  • If you have symptoms associated with Coronavirus such as a high temperature and/or a new persistent cough and/or a loss of smell and/or taste.
  • Are within a high risk group over 70, pregnant or have an underlying health condition
  • Are self-isolating for another reason

Please use local phone numbers to contact staff where appropriate.

In order to protect customers, staff and household contacts from the risk of infection, we may ask for additional information when arranging repairs or any other services where you live.

If you’ve been advised to self-isolate or shield, or anyone in your household has, or you’re experiencing any symptoms and we’re due to visit your home you must let us know beforehand so the appointment can be rescheduled.

All schemes have individual guidance around how visitors can safely visit the site. Please speak to the service manager or a member of staff if you are unsure about the policy.

Repairs and Maintenance

Look Ahead’s Head Office is open on a limited basis. Where possible, use local contact details to contact your local staff or get in touch with us using one of the following ways:

As of June 1, following government advice, routine repairs have resumed

Government Advice

The government is asking everyone to stay alert to stop the spread of the virus.

Advice for everyone

The government is asking everyone to stay alert to stop the spread of the virus.

Advice for everyone

There are things you can do to help reduce the risk of you and anyone you live with getting ill with Coronavirus.

  • Wash your hands with soap and water often – for at least 20 seconds
  • Use hand sanitiser gel if soap and water is not available
  • Wash your hands as soon as you get back home
  • Follow social distancing guidelines and stay 2 metres away from other people at all times
  • Wear a face covering when travelling on public transport

For the latest government guidance on what you can do to prevent the spread of Coronavirus and for advice if you think you might be infected or at risk, please visit the NHS website.

We will continue to update this section of the site as the situation develops.