We are currently experiencing issues with email and contact forms due to the ongoing global Microsoft outage. Please use our customer contact centre 0333 010 4600

News

Contacting Look Ahead during Microsoft outage

13 Nov, 2026

You may have seen on the news that Microsoft is experiencing a global outage.

This means that Look Ahead’s emails are currently down. If you have already emailed us, we will not be able to see your email and reply until Microsoft has fixed the problem.

You can still reach us by calling our Customer Contact Centre on 0333 010 4600 if you need to:

  • Report a repair.
  • Make a complaint.
  • Tell us about something that is making you feel unsafe.