Look Ahead offers a small number of tenancy and licence types, each with different legal rights and levels of security. In general, longer-term and self-contained homes are more likely to have a tenancy, while shared or supported accommodation may be offered under a licence. If you need to move temporarily, for example because of repairs or safety works, your existing rights will usually stay the same.
We want you to feel informed, respected and supported in your home. These are some of the rights you can expect as a tenant.
We ask all tenants to help us create safe, respectful and stable homes and communities.
We are committed to providing a fair, supportive and person-centred service.
You can report repairs via our online repairs form here. You can also read more about our repair response times and service level agreements.
To report any anti-social behaviour, click here.
We want to hear the views of customers about our services. If you have a complaint, or want to leave feedback, you can do so via our Complaints and Feedback page.
Our Tenant and Landlord Panel (TALP) is your platform to make a difference. Meeting four times a year, the panel gives tenants the chance to challenge us on our performance, share honest feedback, and help us understand what it’s really like to live in one of our homes. We’re committed to listening and continuously improving your experience.
When you share your ideas, feedback or concerns, it is important that we not only listen but act. You can read how your feedback has impacted how we work here.
