Repairs and maintenance
Request a repair online
You can use the form below to request an electrical, gas, water, or general repair. Once submitted, our team will review your request and get back to you as soon as possible.
Contact the Customer Contact Centre on 0333 010 4600 for help with:
- Repairs & maintenance
- Gardening & communal cleaning
- Facilities & security
- Complaints
- Housing & rent
- General enquiries
- Damp and mould
Emergency repairs
- During office hours: call 0333 010 4600.
- Outside office hours: call the same number and you will be connected to our out-of-hours service provider.
Customer Contact Centre opening hours
- Monday – Friday: 9 am – 5 pm (out-of-hours service available for emergencies only)
- Saturday – Sunday: Out-of-hours service available for emergencies only
Planned closures
- Tuesday 5 August – Staff training day
- Monday 22 August – August Bank Holiday
On these dates, emergency repairs will still be handled by our third-party provider via the usual number (0333 010 4600).
Contact by email
- Repairs-related queries: repairs@lookahead.org.uk
- General enquiries: getintouch@lookahead.org.uk
What's your type of repair?
Request an electrical repair
We’re sorry to hear you’re having problems with your electricals. Please contact us on the form below and a repair specialist will be in touch with you as soon as possible. If you need to speak to someone, please call 0333 010 4600.
Guidance
- Have you topped up your electric meter?
- Is the appliance plugged in and switched on?
Maintenance Team Contact Details
Email: repairs@lookahead.org.uk
Tel: 0333 010 4600
Request a gas repair
We’re sorry to hear you’re having problems with your gas. Please contact us on the form below and a repair specialist will be in touch with you as soon as possible. If you need to speak to someone, please call 0333 010 4600.
Guidance
- If you smell gas or your CO detector is sounding, please call 0800 111999 immediately to report this.
Follow the below advice:
- Do not use any electrical appliances or use any sockets
- Open the windows
- Leave the property if you are able to
Maintenance Team Contact Details
Email: repairs@lookahead.org.uk
Tel: 0333 010 4600
Request a water repair
We’re sorry to hear you’re having problems with your water. Please contact us on the form below and a repair specialist will be in touch with you as soon as possible. If you need to speak to someone, please call 0333 010 4600.
Guidance
- If you have a leak, have you tried locating your stop cock to turn off the water supply?
- Can you contain the leak temporarily using buckets and towels?
- If the leak is severe, please report it as an emergency on 0333 010 4600
Maintenance Team Contact Details
Email: repairs@lookahead.org.uk
Tel: 0333 010 4600
Request a general repair
We’re sorry to hear you’re having problems. Please contact us on the form below and a repair specialist will be in touch with you as soon as possible. If you need to speak to someone, please call 0333 010 4600.
Guidance
- When reporting damp/mould/condensation, please ensure the extractor fans are working and are turned on.
- When reporting pest control issues, please try cleaning the property and removing any accessible food sources from open areas
Maintenance Team Contact Details
Email: repairs@lookahead.org.uk
Tel: 0333 010 4600