Transparency
We aim to comply with the guidelines of the UK General Data Protection Regulation; and Data Protection Act 2018. We will use your information appropriately in line with data protection law.
In 2018, the government introduced a ‘national opt-out policy’ to enable NHS patients and those in CQC registered adult care services to choose whether their confidential patient information is used for anything beyond their individual care and treatment, for example for research and planning purposes.
Some of Look Ahead’s services are registered with the CQC but Look Ahead does not currently use any data for planning or research purposes covered by the national data opt-out. We review all the confidential patient information we process on an annual basis to check whether it is used for research and planning purposes. If it is, then individuals can decide to stop their information being shared for this purpose. You can find out more information at https://www.nhs.uk/your-nhs-data-matters/.
Data Protection law allows us to get and use information about you if we have a lawful basis to do so. This can include sharing your information with other relevant organisations. We need your personal information to provide you with social housing accommodation and/or services to fulfil your tenancy agreement.
There are six lawful bases for processing personal data and the ones we rely on vary depending on our purpose in using your information.
If you have a tenancy agreement with us, our lawful basis for processing information about you is our contract with you. When we provide care and support our lawful basis is largely either a legal obligation to provide this service or a ‘public task’ that has a basis in law. In some situations, where we cannot rely on another lawful basis, we will seek your consent to get, use or share your personal data. We will explain this to you, and provide you with a consent form to sign if you agree. In an emergency we are allowed to share your personal data without your consent to protect your life or somebody else’s life.
The law allows us to process your personal data if it is in our legitimate interests, which includes ensuring that:
For more information about the type of data we collect and why, please read our privacy notice.
We will make sure that we:
You have several data protection rights. If you contact us about any of them, we expect to respond within one month. In certain circumstances we can extend this timeframe by a further two months. If we refuse your request, we will do this within the first month and explain why.
You can read more about your rights and when they apply in our Privacy Notice and on the Information Commissioner’s Office (ICO) site: https://ico.org.uk/your-data-matters/.
If you have any queries or concerns about the way in which we are handling your personal data, please contact us via IG@lookahead.org.uk. You can also make complaints directly to the ICO if you consider we are not complying with the law.
Your rights are:
You have the right to request a copy of the data we hold about you. We may refuse or charge for requests that are manifestly unfounded or excessive.
You can ask us to correct  inaccurate information; or update your information when it is incomplete.
You can ask us to erase your information, but this right does not often apply to customer records. You can see the circumstances when the right applies here: https://ico.org.uk/your-data-matters/your-right-to-get-your-data-deleted/
You can ask us to temporarily limit the use of your data while we consider:
You may also ask us to limit the use of your data rather than delete it if:
You have the right to receive your personal data in a structured, commonly used, machine-readable format if:
If you ask us to, we will transfer this data to another organisation as long as we have the technical ability to do this.
You can always object to direct marketing, and we will respect your decision. You can also object when we are relying either on our ‘public task’ or our ‘legitimate interests’ to process your information. You should explain how it is affecting you, and we will weigh up whether our reasons for using your personal data override your interests, rights and freedoms.
Automated decision-making is where a decision is made about you without human involvement, for example, if you applied on-line for a loan. Profiling means your personal data is used to analyse or predict such things as your health, personal preferences, and interests. It is sometimes used to personalise the advertisements you see on-line. You have the right:
You have the right to complain to the Information Commissioner’s Office (ICO) if you think there is a problem with the way in which Look Ahead are handling your information. To contact the ICO, please call 0303 123 1113 or visit their website at https://ico.org.uk.
