Anti-social behaviour

Neighbourhood & Community

Anti-social behaviour is acting in a way that causes or is likely to cause alarm or distress to one or more people not in the same household.

Anti-social behaviour and harassment can have a significant effect on communities and individuals. It is very important that we work with everyone living in the communities where we operate to ensure that all our residents feel safe.

The prevention and appropriate handling of anti-social behaviour is a key factor in Look Ahead meeting your expectation that we provide you with a safe and comfortable home environment.

How you can report ASB

If you would like to report ASB, you can:

Email landlordservices@lookahead.org.uk
Complete the web form at the bottom of this page
Call our Customer Contact Centre on 0333 010 4600

You can also report ASB by:

Reporting to it to your support worker or any other member of staff at your service, either verbally, by telephone call, or email. You can also raise concerns during resident/house meetings.
Reporting it to your Housing Officer or Estates Officer
In writing to your local service or to Look Ahead, Cally Yard, 439 Caledonian Road, London, N7 9BG
Via an authorised advocate or external support person.

Anyone who feels they are in immediate danger should 999 immediately.

Levels of Anti-social Behaviour and What We Will Do

The building and front garden of Well House.

Level 3: Low level

This is a lower level of anti-social behaviour that is unlikely to cause harm in the short-term. Examples may include, but are not limited to:

Overgrown gardens
Car repairs
Occasional noise
Fly tipping
Unauthorised use of car parks
Dog fouling
Items left in communal areas
Acts which cause annoyance or irritation

For low-level anti-social behaviour, we aim to contact the complainant within 10 working days of receiving the report by either phone or email. If the circumstances change, or if new information comes to light (in an interview with the complainant, for example), a case may be re-categorised at a different level.

Any interviews will be carried out at a mutually agreed time by both parties by phone or any other suitable means.

Level 2: No immediate threat

Anti-social behaviour where there is no immediate threat to the complainant or others. Examples might include, but are not limited to:

Problems associated with groups of young people

Damage to property
Using the home for an unlawful purpose, drug dealing
Loud shouting and arguing in and around a property.
Animals causing damage to property belonging to someone else within the vicinity
Behaviour of visitors that seriously impacts the quality of life of customers, neighbours or the wider community
Playing music or television so loud that it causes a disturbance and can be heard outside of the home.

For anti-social behaviour where there is no immediate threat, we aim to arrange and carry out an interview with the complainant within five working days of receipt of the complaint. The interview arrangements will be confirmed in writing to the complainant. Interviews can take place in person, by phone or virtually.

Level 1: Very serious

Most serious or urgent types of anti-social behaviour. Examples might include, but are not limited to:

Racial harassment.
Other hate crime.
Verbally abusive or intimidating behaviour.
Domestic violence.
Arson or attempted arson.
Behaviour resulting in danger to a child.
Behaviour resulting in danger to the complainant or others.

For very serious anti-social behaviour, we aim to arrange and carry out an interview with the complainant within one working day of receipt of the report of anti-social behaviour, which will either be by phone or in person.

We reserve the right to gather information in any way suitable.

Look Ahead's Anti-Social Behaviour Policy

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