Customer handbook

Anti-social behaviour

Learn more about our approach to anti-social behaviour, how to report it, and what we'll do to make sure you feel safe in your home.

Your rent and service charge

If you are a customer, you can now pay rent and service charges online!

Your community and neighbourhood

We are committed to supporting our customers to be good neighbours, to enjoy and be part of their local neighbourhoods and help resolve ...

Your rights and responsibilities

This page is designed to explain some of the rights and responsibilities that both you have as a customer and that Look Ahead have as a ...

Voter ID and registration

Here’s what you need to know to make sure you can take part in local and general elections.

Your information and data

Look Ahead is committed to protecting the privacy of your information.

Your wellbeing