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Customer Hub

If you are a Look Ahead customer, or are supporting someone who is, this information is here to help.

Customer Handbook

Useful information for Look Ahead tenants and customers

Your Look Ahead Journey

Whether you’re new to Look Ahead, or supporting someone who is, having access to the right information can make all the difference.

Get involved

Learn how you can share your experience and make a difference

Repairs and Maintenance

Our Customer Contact Centre are here to help with your repair and maintenance requests

Condensation, Damp and Mould

Damp can cause mould on walls and furniture and cause wooden window frames to rot. It’s also unhealthy.

Building and Fire Safety

Fires can be dangerous, but by following some simple steps, we can all help to prevent them and stay safe.

Keeping People Safe

We're committed to safeguarding customers across all our services.

Complaints and feedback

Your feedback matters. Whether it’s a compliment, comment, or complaint, we want to hear from you.

Read our latest Heads Up Customer Newsletter