Pay your rent

If you are a customer, you can now pay rent and service charges online!

Paying your rent and service charge is an important part of living at one of our properties. It means that we can provide you with a place to live, and if you are a supported customer, that you are able to stay with us to receive the support you need.

Rent is the money that allows you to live in the building while service charges pay for parts of your home and parts that you share with others such as heating, lighting, water or more.

This page is your guide to making rent and service charge payments to Look Ahead. You will find all of the different ways that you can make a payment on this page, and if you have additional queries, visit our page with answers to frequently asked questions about rent and service charges.

AllpayLook Ahead use a system called Allpay to manage customer’s rent and service charge payments.

There are many ways to make a payment. You can learn about these options below.

How to Pay

Click on the links below for more details on how you can pay your rent:

You can make secure and easy rent payments via the Allpay website. The link will take you away from the Look Ahead website to Allpay’s own site, where you will need to sign in, or register if this is the first time that you are paying online. When you come to make your payment, you will need your payment reference number (19 digit number on your Allpay card) and a debit or credit card.

If you have lost your Allpay card, please talk to your Housing Officer who can order you a new one.

Please see the FAQ’s for more information on what Allpay is.

You can set up a Direct Debit with us so we can take your payments automatically.  You can choose to how often we take the payments i.e. weekly, fortnightly, four weekly, monthly, and the date we take the payment. You will need to have a bank or building society current account before you can set up direct debit payments.

To set up a direct debit you can call us on 020 7368 4869, or speak to your Housing Officer.

Make secure payments through your mobile device or tablet through the free Allpay Payment App. You will need to register the first time you use the app, but after that you can save your payment numbers, amounts and bank card details so that you don’t need to keep entering the same information.

Download the app for free through the Apple App Store, Google Play, or Windows Phone Store.

Visit for more details.

You can also pay your rent by visiting any Post Office, or any shop that displays the  ‘PayPoint’ logo. Have your Allpay payment card and chosen form of payment ready when you visit the shop.


Cash at any shop with the PayPoint logo


Cash, Cheque or Debit Card at any Post Office store

Please contact your Housing Officer if you have lost your Allpay card.

Need help? Contact our team

For more information or help with your payment options, please speak with your Support Worker or contact Landlord Services at

If you have any more questions, please visit our Frequently Asked Questions page.