Customer Feedback Survey 2019

Customer Feedback Survey 2019

At Look Ahead we want to know what you think about the services you receive - what we are doing well and what we could do better. This survey will help us to know if we are meeting your expectations.
  • We need to know the area in which you live so we know where your feedback relates to. Please let us know your address and/or your postcode if you prefer:
  • Please tick only one box per question

  • Taking everything into account, how satisfied are you with the overall quality of service you receive from Look Ahead?
  • How satisfied or dissatisfied are you that your rent provides value for money?
  • How satisfied are you that Look Ahead staff listen to you and respect you?
  • Thinking about your rent payments and any payments through Universal Credit or Housing Benefit: how satisfied or dissatisfied are you with the information and support you receive from Look Ahead?
  • How satisfied are you with the repairs and maintenance service you receive from Look Ahead?
  • If you made a complaint in the last 12 months, overall how satisfied were you with the way Look Ahead handled your complaint?